Refund policy
Refund Policy
Thank you for visiting www.dack.lk (“site”), designed and operated by DACK™ Creative Co.
Throughout the site, the terms “we,” “us,” and “our” refer to DACK™ Creative Co or DACK & Co . We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 3 days from the date of purchase, only for items in the scented candle and flowers category. Please note that custom-made candles and other items are not eligible for return, as they are created specifically for individual orders and cannot be resold.
To qualify for a return, the item must be:
- Unused and in its original condition
- Returned in the original packaging
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be processed to your original method of payment. Please note that shipping charges from the initial purchase are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team within 2 days of receiving your order. We will guide you through the exchange process.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Gift cards
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately upon receipt. We will arrange a replacement or issue a refund based on your preference and product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a defective product). In such cases, we will provide a prepaid return shipping label.
Processing Time
Returns, refunds, and exchanges will be processed within 3 business days after we receive the returned item. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Contact Us
If you have any questions or need assistance regarding our return and refund policy, please feel free to contact our customer support team. We are always here to help and ensure you have a smooth and enjoyable shopping experience.